Need to make a return? Macy’s makes it pretty easy. Macy’s offers free returns in-store or by mail. Free returns exclude Gift Cards, food, gourmet gifts, Beauty Boxes, lamps, wall art, mirrors, furniture, mattresses, and area rugs. Free returns do not apply to international orders. There is a charge for scheduled return pickup in areas offering the service.
Return to a store:
Items purchased in a store must be returned to a store. Items purchased online can be returned by mail or to a store. Bring your original receipt.
No receipt? We can use the credit card you used to make your purchase, your return label, packing slip, order or shipping confirmation email, or registry number to look up your information for you.
At this time, we are unable to process returns at curbside.
Return by mail:
Only items purchased online can be returned by mail. Start A Return
Please include only the items listed on your return label in the corresponding box. If you have multiple return labels, return items in separate boxes and apply the correct return label to each box to ensure you receive your refund without further delays.
What is Macy’s return policy?
Holiday Return Policy
We are happy that Macy’s is your gift destination. We want you to love your gift or purchase, but if you are not completely satisfied we will gladly accept most returns by mail or in stores within 90 days of purchase for free. For the holiday season, Macy’s is extending our return acceptance timeframe. Effective on purchases starting October 5, 2021, most merchandise purchased at Macy’s or macys.com will be accepted for return until Jan. 31, 2022. Conditions to the 90-day policy are listed below*.
*Conditions of Return Policy for Holiday 2021
Returns accepted until January 31, 2022. Merchandise must be unworn and unaltered with original tags attached and be accompanied by the original receipt and may only be returned to a Macy’s Backstage location. This excludes all Last Act merchandise. (Traditional return policy is 30 days)
Apple Products & Tech Accessories:
Macy’s accepts returns for exchange or refund within 14 days of purchase*. The product must be undamaged. Original receipt must be presented at the time of return. Returned items must be repackaged with all of the cords, adapters, and documentation that were included. Return will be processed only after verifying the serial number of the product. (Traditional return policy is 14 days)
Women’s & Juniors Social Dresses:
Dresses must be returned by January 31, 2022. The dress must be in saleable condition with tags still attached. Items are not returnable if worn, altered, or tags removed. (Traditional return policy is 60 days)
Small Electrics and Personal Care Return Policy
Return of merchandise accepted until January 31, 2022, in the original packaging and saleable condition. (Traditional return policy is 60 days)
Fine Jewelry & Watches:
Returns accepted until January 31, 2022, as long as tickets are attached. Items are not returnable if worn, sized, or altered. If issued, during purchase, certificate must be presented at time of return. (Traditional return policy is 60 days)
Return of merchandise must be made by January 31, 2022, in unworn and saleable condition. (Traditional return policy is 45 days)
Returns accepted until January 31, 2022. Merchandise must be returned with all packaging and accessories, unworn, and unaltered with original tags attached, and be accompanied by the original receipt. (Traditional return policy is 30 days)
Last updated with the most current information on January 2, 2022. Visit Macy’s for the most up to date information.